Legal Notice

This website, softhaven.co.za, is owned and operated by SoftHaven.

SoftHaven is an online retail store based in South Africa, offering warm clothing, cozy blankets, comfort-wear, and home comfort products.

By using this website or placing an order with SoftHaven, you agree to our Terms of Service, Privacy Policy, Refund & Return Policy, and Shipping Policy.

Business Information

Business Name: SoftHaven
Website: softhaven.co.za
Email: softhaven.za@gmail.com
Location: South Africa

Contact

For order support, delivery questions, returns, refunds, bulk orders, or general enquiries, please contact us at:

Email: softhaven.za@gmail.com

We aim to respond within 1–2 working days.

Product Information

SoftHaven makes every reasonable effort to ensure that product descriptions, prices, colours, sizes, images, availability, and delivery information are accurate and up to date.

However, product colours may appear slightly different depending on screen settings, lighting, photography, or device display. Product measurements may also vary slightly due to manual measuring or supplier manufacturing differences.

SoftHaven reserves the right to update, correct, or remove any product information, pricing, images, or availability at any time without prior notice.

Pricing

All prices displayed on this website are in South African Rand (ZAR).

SoftHaven reserves the right to change prices, promotions, discounts, and delivery fees at any time. If a pricing error occurs, SoftHaven may cancel or correct the affected order and contact the customer.

Orders and Payment

Customers are responsible for ensuring that all order details are correct before completing payment, including product selection, size, colour, quantity, delivery address, email address, and phone number.

SoftHaven uses secure third-party payment providers. We do not store customers’ full card details.

Delivery

SoftHaven delivers within South Africa using Aramex Courier.

Standard delivery usually takes 8–11 working days from the date your order has been processed. Delivery times may vary due to courier delays, public holidays, high-demand periods, incorrect delivery details, or circumstances outside our control.

Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Customers may request a return within 7 days of receiving their order, provided the item is unused, unworn, unwashed, undamaged, in its original packaging, and in a resellable condition.

Damaged, defective, or incorrect items must be reported within 48 hours of delivery with clear photos or videos.

Nothing in this Legal Notice removes any rights customers may have under applicable South African consumer protection laws.

Intellectual Property

All content on this website, including the SoftHaven name, logo, product images, text, graphics, designs, layout, and marketing material, belongs to SoftHaven or is used with permission.

No content may be copied, reproduced, edited, distributed, or used for commercial purposes without written permission from SoftHaven.

Limitation of Liability

SoftHaven will not be liable for indirect, incidental, or consequential losses arising from the use of this website, products, or services, except where required by law.

SoftHaven is not responsible for delays or disruptions caused by events outside our reasonable control, including courier delays, supplier delays, internet issues, payment provider issues, weather, strikes, public holidays, or power outages.

Privacy

SoftHaven respects customer privacy and handles personal information according to our Privacy Policy and applicable South African data protection laws.

We do not sell customer personal information.

Governing Law

This website and all transactions with SoftHaven are governed by the laws of the Republic of South Africa.

Any disputes will be handled according to South African law and the applicable policies displayed on this website.